E-commerce Usefulness

Due to the booming usage of internet, e-commerce is getting usual in our life. And now, its advantages will be discussed in this post. Generally, e-commerce can reduce cycle time, improve employees’ empowerment, and facilitate customer support.

Reduce cycle time

Everyone attempts to minimize the total time spend for every transaction. With e-commerce, transactions can be processed quicker as it allows people to carry out businesses without the barriers of time or distance. One can log on to the Internet at any point of time, be it day or night and purchase or sell anything one desires at a single click of the mouse. For instant, a Malaysian customer can manage to order the Korean products at midnight directly with an access to the internet. Hence, the customer does not need to travel to Korea and wait until the shop is operate.

Besides, electronic data exchange allows employees to access customer inventory data to decide whether to place order. As a result, it could reduce its cycle time from the stage of purchasing to delivery. Also, all these stages can be monitored, and the orders can be easily passed and processed to other related department like shipping department, warehouse, accounting department. Furthermore e-commerce reduces the traditional phone calling and snail mailing that used to be ways to process transaction. It fully utilizes the internet to facilitate the communication with strategy suppliers and internal customer. E-commerce allows the company to communicate with its customer even in public holidays. Eventually, it affects the whole transaction process and increase the efficiency.

Improve employees’ empowerment

Traditional businesses were hierarchical with a strict chain of command from the top level down to the management, and then to the employees. This chain of command has altered to some extent with the introduction of new media technologies like the internet.

Communication is particularly influenced in this regard. Communication patterns now can easily bypass those lines of the organization chart via email between employers and employees. This means that employees can more readily contract employers to voice their concerns and participate in decision making.

And now weblogs are a vital part of some companies’ intranets. They reach employees at their desks and are more likely to be read, listened to, and acted upon. In addition, weblogs enable organizations to consider internal communication primary by releasing important information or news to employees first.

Facilitate customer support

E-commerce provides customers with a platform to search product information through global markets with a wider range of choices, which makes comparison and evaluation easier and more efficient. Also, consumers are able to search for shops or perform other transactions anytime in almost location.

Cheaper goods and services is one of the benefits for buyers who purchase online. Buyer can save delivery time and costs when they purchase digital goods and services. Examples are e-books, music and audio clips, software, games, and distance education delivered via the Internet. Some build-to-order companies such as Dell Computer Corp can even provide a competitive advantage by inexpensive customization of products and services.

Non-profit organizations, including government services, also benefit from E-commerce by the online payment system which supports the payment of tax refunds and pensions quickly and securely. Public services such as health care, education, and public social service also benefit from E-commerce. For instance, rural doctors and nurses can access professional information and the latest health care technologies.